Support Center

Welcome To JMGO Support

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N1S 4K SUPPORT N1S ULTRA SUPPORT
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Support Service

Get Support

View the terms of JMGO Support Policy

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Service Status

View service progress and track detail updates

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Warranty Registration

Register your product and activate the warranty.

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After-sales Policy

View the terms of JMGO After-sales Policy

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Video Support

N1S GTV Series N1 ATV Series N3 GTV Series O2S GTV Series Pico Series
Unboxing Deep Reviews Experience Best Of

Unboxing

Deep Reviews

Experience

Best Of

Unboxing Deep Reviews Experience Best Of

Unboxing

Deep Reviews

Experience

Best Of

Unboxing Deep Reviews Experience Best Of

Unboxing

Deep Reviews

Experience

Best Of

Unboxing Deep Reviews Experience Best Of

Unboxing

Deep Reviews

Experience

Best Of

Unboxing Deep Reviews Experience Best Of

Unboxing

Deep Reviews

Experience

Best Of

Product Support

N1S GTV Series N1 ATV Series N3 GTV Series O2S GTV Series Pico Series
Home Theater Portable Built In Battery

Home Theater

N1S Infinity
N1S Pro
N1S Ultimate
N1S Ultra

Portable

N1S 4K
N1S

Built In Battery

Home Theater Portable Built In Battery

Home Theater

N1 Ultra

Portable

N1

Built In Battery

Home Theater Portable Built In Battery

Home Theater

N3 4K

Portable

Built In Battery

Home Theater Portable Built In Battery

Home Theater

O2S Ultra

Portable

Built In Battery

Home Theater Portable Built In Battery

Home Theater

Portable

PicoPlay
Picoflix

Built In Battery

Picoflix

FAQs

Shipping & Delivery Return & Exchange Account & Order Payment & Invoice

Currently, JMGO supports shipping to the United States, the United Kingdom, Germany, France, Italy, Spain, and other EU countries. We are also expanding to more regions.

If you are unsure whether we deliver to your country, please contact our customer service team for assistance.

JMGO has local warehouses in the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, and Poland. Orders will be shipped from the warehouse closest to your country to ensure faster delivery.

We work with various carriers, primarily UPS, DHL, and FedEx. If you encounter any shipping issues with your order, please reach out to the JMGO Customer Service team for assistance.

For customers in the US and EU (excluding remote areas), the estimated transit time is approximately 3-7 days. We strive to deliver your package as quickly as possible. If you encounter any issues with your shipment, please don’t hesitate to contact the JMGO Customer Service team.

Please check the shipping status regularly for updates and to ensure you receive your order once it is out for delivery. If you haven’t received the package, please contact JMGO service team for further instructions.

Orders can be canceled before the product has been shipped or produced. Once the order has been shipped, it cannot be canceled.

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging with proof of purchase. For non-quality-related returns, customers are responsible for return shipping costs.

If the return is due to a product defect or an error on our part, we will cover the return shipping costs.

Refunds will be processed after the returned item is received and inspected, and will be issued to the original payment method within a certain processing period.

Please note: custom or personalized products are not eligible for a 30-day return. Warranty coverage is limited to the country of purchase and may be void if the product is taken outside that region.

Read more JMGO Return Policy

First, contact JMGO’s customer support team to get started. They will verify the problems you’re experiencing, provide troubleshooting solutions, and ask for order-related information. It’s necessary to return the item.

Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please don't hesitate to reach out to the JMGO service team for assistance.

For non-quality related warranty claims, the buyer is responsible for shipping costs.

Yes, returns must include all accessories and the original packaging.

We provide a 1-year warranty for products in the US and a 2-year warranty for products in the EU.

To register the warranty, you can follow below steps: 1）Please login your account if you need to register your product. The account login can be accessed on the right side of the header, or you can click on 'Warranty Registration' at support service. 2) Register your product with requested details.

Unfortunately, it's not possible to change the email address you used to subscribe. However, you can always subscribe again with a new email address.

If you forget your password, just click ‘Forgot password’ on the ‘Login’ page. Enter your email, and you will receive a password reset link in your email inbox.

Please double-check your delivery address and purchase information before you place an order. If you need to make changes, please contact the JMGO service team as soon as possible for further instructions. Thanks for your understanding.

JMGO will send Order Confirmation to the given email address, please check your inbox or spam box for order status.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Please contact customer support at after-sales@jmgo.com

It's not possible to modify the payment method after the payment is successful. Please contact the JMGO Customer Service team to cancel the order and resubmit if you intend to use other payment methods.

We understand the importance of security in online transactions. JMGO takes all necessary security measures to protect your credit card and other confidential personal information. JMGO does not share this information to any outside organizations.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees.

Sometimes payments do not process due to a number of potential reasons, including:1) Billing address issues: You may have accidentally entered an incorrect or incomplete billing address associated with the card used for purchasing.2) Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order.

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Still Need Help?

Marketing & PR

globalmarketing@jmgo.com
Customer Service

after-sales@jmgo.com
Business Inquiries

sales@jmgo.com
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