FAQs

FAQ

Welcome! Explore the FAQs Below.

Shipping & Delivery
Shipping & Delivery
Return & Exchange
Account & Order
Payment & Invoice
Setup
Operation
External Device Connection
Accessories
Shipping & Delivery
Return & Exchange
Account & Order
Payment & Invoice
Setup
Operation
External Device Connection
Accessories

It's not possible to modify the delivery date manually. Please contact the Customer Service team for further support.

For customers in the US and EU (excluding remote areas), the estimated transit time is approximately 3-7 days. We strive to deliver your package as quickly as possible. If you encounter any issues with your shipment, please don’t hesitate to contact the JMGO Customer Service team.

Please check the shipping status regularly for updates and to ensure you receive your order once it is out for delivery. If you haven’t received the package, please contact JMGO service team for further instructions.

For projectors and accessories, typically, we ship items directly from our US, EU, and other local warehouses. We work with various carriers, primarily UPS, DHL, and FedEx. If you encounter any shipping issues with your order, please reach out to the JMGO Customer Service team for assistance.

Yes, returns must include all accessories and the original packaging

Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please don't hesitate to reach out to the JMGO service team for assistance.

For non-quality related warranty claims, the buyer is responsible for shipping costs.

First, contact JMGO’s customer support team to get started. They will verify the problems you’re experiencing, provide troubleshooting solutions, and ask for order-related information. It’s necessary to return the item.

Unfortunately, it's not possible to change the email address you used to subscribe. However, you can always subscribe again with a new email address.

JMGO will send Order Confirmation to the given email address, please check your inbox or spam box for order status.

Please double-check your delivery address and purchase information before you place an order. If you need to make changes, please contact the JMGO service team as soon as possible for further instructions. Thanks for your understanding.

It's not possible to modify the payment method after the payment is successful. Please contact the JMGO Customer Service team to cancel the order and resubmit if you intend to use other payment methods.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees.

We understand the importance of security in online transactions. JMGO takes all necessary security measures to protect your credit card and other confidential personal information. JMGO does not share this information to any outside organizations.

Sometimes payments do not process due to a number of potential reasons, including:1) Billing address issues: You may have accidentally entered an incorrect or incomplete billing address associated with the card used for purchasing.2) Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order.

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