Refunds (if applicable)
Once your returned product has been received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or declined.
If your refund is approved, it will be processed within 5 business days of approval and issued to your original payment method.
Additional time may be required for your payment provider or financial institution to post the funds to your account.
Credit Card Payments: Refunds typically appear within 5–10 business days after processing, depending on your card issuer or bank.
Klarna Payments: Refunds typically take 1–2 weeks after processing, depending on Klarna's processing timeline.
These timeframes are estimates and may vary depending on your payment provider and financial institution.
Late or missing refunds (if applicable)
If you have not received your refund, first check your bank account or payment account again.
Next, contact your credit card issuer or payment provider, as additional time may be required for the refund to appear. You may also contact your bank to check whether the refund is pending.
If you have completed these steps and still have not received your refund, please contact our customer service team for assistance.
For return authorization, return addresses, or additional assistance, please contact our customer service team before sending your product back at after-sales@jmgo.com.